FAQ

Help Me Choose The Windows Product

I. Steps to identify your Windows Version

1. Click Start, Then type “Winver” into Run.

2. Please Notice that the key will only work for Build 7600 or above. Build 7100 is old version and no more keys are available.

II. 32 Bit and 64 Bit, Which one should I choose

You can only install 32 bit Windows if your CPU Core is 32 bit, so if you are not quite familiar with Computer, we suggest you choose 32 bit instead of 64 bit cause currently here are many programs had conflict with 64 bit os.

Where Do I Enter/Change The Windows Key

1. Right click “My Computer” – Click “properties”

2. In the Windows Activation Part, Here will be a button “Change Product Key”, After you entered the product, you will see: “Windows is Activated”

Resolve The Windows Is Not Genuine Issue

You may facing a situation that the system reject your key and stating “This Copy of Windows is Not Genuine”, don’t be nervous, just click the “Go Online and Resolve now” button, this common Windows error will be fixed.

How To Install With .ISO File

Here are three ways to install the ISO File. Choose the one which is suit for you.

1. You can Install the ISO file by using a Virtual Drive like “Daemon Tool”, this requires you had an advanced computer skill, you will be asked to “Mount an Image File” and then run the setup.exe in the Virtual Drive.

2. You can Use Winrar to Extract the ISO file directly, after the extraction, the ISO file will be apart to one folder with setup.exe in there. You can install it directly, but before that, make sure you had backup all the files you need. Winrar is a very small tool (1.3MB), You can download via the official site listed below: Winrar Download URL: http://www.win-rar.com/download.html To Use Winrar: Use all default Settings to install, after that, right click the ISO file and press “extract here”.

3. You can burn the ISO file into a CD/DVD by using software like NERO and then run the DVD to install. There are two conceptions you need to know about burn a DVD. 1) Data DVD: This will burn the same file format as your target file. For example, if you want to burn an .exe file into a DVD, then you need to choose Data DVD. Notice: this is not the format you burn an ISO file, or, it will just keep the ISO format as usual. 2) Burn from an Image Disk File. This is the correct way to burn the ISO file, after you burn the ISO file, the ISO files will be extracted automatically during the burning process. To make sure with that, put your DVD into the PC and open that to see whether the file had been extracted. If you are having a clean install, you will need to set the BIOS to boot from CD/DVD first to install with a DVD.

Where Do I Enter/Change The Office Key

1. Click “Start” – Click “Control Panel”

2. Click “Programs and Feature”

3. Find the Office Product and Click Change.

4. Click the “Enter Product Key”

Notice On Install Office Products

Before you install the office product, please make sure you had uninstall all your previous Office Product on your computer. Different Version will have certain conflict and result your installation failure.

What Are The Payment Options

We accept PayPal, Credit Card and Debit Card Payment

How To Pay With My Credit Card

If you do not have a PayPal account, you can also pay with your Credit Card or Debit Card, You can just use the left page marked in Red and ignore the login PayPal.

How Long Will I Expect For The Order

We will delivery your key and download URL to you asap, usually it won't be over 8 hours. Make sure you had checked both your Inbox and Spam Box, If you did not receive your order in 8 hours, please send us an email before you go to PayPal to file a compliant and we will check for you and get back to you asap. Thank you for your understanding

What Is Your Quality Guarantee

We guarantee our products are genuine full version and will pass WGA & OGA, support online anytime upgrade, but full version keys are not for upgrade from previous versions.

We guarantee 180 day money back guarantee and lifetime exchange for our products in case any key get damaged, but you need to make sure the key is used only on one PC.

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